National Centre for Early Music

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Box Office Casual Assistant

Box Office Casual Assistant. 

We are looking for a Box Office Assistant to join our vibrant team to work the Box Office for events throughout our concert season and the York Early Music Festivals, please send your CV and covering letter to boxoffice@ncem.co.uk. 

You will act as the principle point of welcome to the NCEM and will be able to offer the highest levels of customer service to patrons in person and by telephone and to maximize sales for the NCEM. This role is perfect for someone wanting causal work within a wonderful setting.
 
Place of work would be:
The National Centre for Early Music
St Margaret's Church
Walmgate
York 
YO1 9TL
 
Roles and Responsibilities include some or all of the following:
To arrive in time to open the box office punctually 1 hour before a performance. 
To open the Box Office at the start of a shift and close down at the end.
Cash handling/ taking card payments
To ensure the Box Office is tidy and well presented throughout the day/shift.
To listen to answer-phone messages and to respond if relevant to the evening's shift. 
To distribute pre-paid and complimentary tickets to customers. 
To actively sell tickets pre-concert. 
In the absence of the Box Office Manager and with the Duty Manager, to release house seats on the day. 
To support Duty Manager and Front of House Staff. 
To be the principle point of welcome to the NCEM. 
To uphold the highest standard of customer service.
To have a basic understanding of the NCEM concert and festival programme and to be able to advise customers accordingly
To be aware of the fire evacuation and Health & Safety requirements and report any problems to the Duty Manager.
 
 
Essential Qualities
Punctual, reliable and hard working. 
Excellent appearance and presentation.
Keen interest in the arts, and the work of the National Centre for Early Music 
Excellent organisational skills and ability to multi task. 
Excellent proven interpersonal skills 
Strong communications skills and the ability to interact with a wide range of people. 
A calm and efficient manner.
Strong IT skills 
Commitment to high levels of customer service, with experience of dealing with customers both in person and on the telephone. 
Proven ability in cash handling. 
Ability to work in the evenings. 

Desirable
Experience of working in an arts venue 
Experience of computerised ticketing systems in particular Seatgeek / SRO4.
Availability to work during University Holidays. 
Experience in a customer facing role

The box office shifts are allocated every month and vary according to staff availability and frequency (i.e. Christmas will be busier than August). 

Pay: £25.00 per evening box office event and £8.21 p/hr for all other work & training.
 
For more information or to register your interest, please contact Karen Burborough, Box Office Manager at boxoffice@ncem.co.uk and attach a cover letter and CV including details of a referee.