COVID
GUIDELINES
AT THE NCEM

If you are visiting the NCEM please help us make the NCEM as safe as possible for our audiences, staff and volunteers by:

  • Stay at home if you have any of the following symptoms: high temperature; persistent coughing; loss of taste or smell
  • Wear a face covering in the building at all times
  • Wash your hands or use the hand sanitiser throughout the building
  • Keep 2m from each other

FOR ALL OUR AUDIENCES - OUR COVID-19 AUDIENCE SAFETY POLICY

We have introduced many changes to ensure your safety and wellbeing whilst you're at the NCEM. These are in line with current government advice for indoor performances during the coronavirus pandemic. We will keep them under constant review and would be grateful if you would read these details in advance of your visit.  Please note that our family friendly concerts may have slightly different arrangements - please read the specific guidance on the relevant event pages.

Booking and Cancellation
All tickets must be purchased in advance and will be sent to you digitally.  Please either print your tickets at home or show us on your phone.  See below for more details on our ticketing policy.  If the event is cancelled for any reason, you are entitled to a full refund, and we will contact you as soon as possible to process your refund.

Seating  
The NCEM has a flexible performance space, so we have designed our performances so that you will book a small table for your evening, which will be positioned at a 2m social distance from others. You may book a table for 1, 2, 3 or 4 people – the individuals on your table should be from your household or support bubble. When booking your tickets, please book a table to include all the members of your household/bubble who you wish to sit with (e.g. if you are coming with two other members of your household/bubble then please book a table for 3).  

Arrival
The entrance to the NCEM for performances is via both the Walmgate and Percy’s Lane entrances. We will open the doors 30 mins before each performance to allow time for staggered arrival and to avoid large queues.  As you arrive, we will ask you to use hand santiser and we will check your body temperature with a non-contact infrared thermometer.  Our stewards will direct your group to your table with the correct number of chairs around it (if you have booked a table for two then you will be at a table with two chairs). If you have pre-ordered drinks (see below for more details) these will be ready for you on your table.

Social Distancing
We ask that you follow our one-way system throughout the venue and observe a 2m social distance when queuing for entry, as you leave the building at the end of the concert, and for the toilets.  Please remain at your table at all other times. We will have stewards available throughout the building to help you with this.

Timings
Please arrive before the start of the performance as we will close the doors at this point so prevent any disruption to the concert.  The doors will open 30 minutes before both performances. Each performance will last 1 hour with no interval. 

Food and Drink
The NCEM bar will be open before the performance starts, but we are operating on a pre-order basis only. Please view our menu here, and place your order by emailing events@ncem.co.uk giving us details of what you would like to order, the name you booked tickets under and indicating which performance you’re attending. At the beginning of performance we will bring your drinks order to your table with our contactless card machine to take payment.

Face Coverings
Unless you are exempt, you will be asked to wear a face covering at all times (except when eating or drinking) whilst in the venue in line with the current guidelines for the performing arts.

Toilets
The NCEM toilets will be open throughout the performances if needed. As we are now limited to one person per set of toilets please be aware that as a result there may be queues.

Programme Notes
The majority of our early music performances have accompanying programme notes.   In line with government guidance we won't be printing and distributing these before each concert, but will instead direct you to where you can read and download them on our website.

Test and Trace
If you have any symptoms of Covid-19 or have been in direct contact with a diagnosed individual in the last 14 days and have been advised to self-isolate, then you must not attend the event. When booking, we will ask for your contact details including your mobile number which may be passed on to the test and trace scheme if required. 

Ticketing Policy 
If you are unable to attend due to illness or due to your covid restrictions then please contact us at boxoffice@ncem.co.uk to arrange a ticket transfer or refund.  Otherwise tickets can only be refunded if a performance has sold out or is cancelled.

Parking
Click here for the closest car parks to the NCEM. Onsite parking is available by prior arrangement only for those with specific access requirements.

Access Requirements
The NCEM is completely accessible for wheelchairs. If you have any access requirements, please contact us at boxoffice@ncem.co.uk to let us know in advance of you coming.

If you have any questions about your visit, then please contact us at boxoffice@ncem.co.uk

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