COVID
GUIDELINES
AT THE NCEM

If you are visiting the NCEM please help us make the NCEM as safe as possible for our audiences, staff and volunteers by staying at home if you have any of the following symptoms: high temperature; persistent coughing; loss of taste or smell.

Our staff will continue to wear face coverings and strongly encourage visitors and audiences to do the same.  Please also wash your hands or use the hand sanitisers that are throughout the building.

Good To Go England Green

FOR ALL OUR AUDIENCES - OUR COVID-19 AUDIENCE SAFETY POLICY


Venue Capacity
Following the government’s updated guidance released on the 19th July allowing venues to increase capacity, we are pleased to be able to welcome back more of our audiences to our concerts. Since the beginning of the pandemic, our audiences’ safety has been at the forefront of our planning, and therefore we will be limiting our capacity to 75% of our pre-pandemic capacity for our Autumn season, and will keep this under constant review with the hope that we will be able to return to full capacity by 2022.  Whilst we no longer have 1m+ social distancing in place, we have increased the spacing between rows.  All seating is unreserved.

Face Coverings & Testing
We will continue to ask our team to wear face coverings and we strongly encourage our audiences to do the same.  We also encourage audience members to take a Lateral Flow Test before attending each concert. 

Booking
All tickets must be purchased in advance.  You can request your tickets to be sent by post or emailed to you.  Please either print your tickets at home or show us on your phone.   

Illness
Please do not attend the performance if you believe you may be infected with COVID-19, have experienced symptoms in the last 14 days, have been in close proximity to anyone who has experienced symptoms in the last 14 days or if you have been instructed to self isolate.  

Refunds and Cancellations
Tickets can only be refunded if you are self-isolating due to covid or if a performance is cancelled.  If you would like a refund for any other reason, we will be able to do so if the concert is sold out and we are able to sell on your ticket via the waiting list.

Arrival
The entrance to the NCEM for performances is via both the Walmgate and Percy’s Lane entrances. We will open the doors 30 mins before each performance to allow time for staggered arrival and to avoid large queues in the foyer. We display the QR check-in for the NHS Track & Trace app.

Ventilation
We will open all doors to the venue to permit natural ventilation for 30 mins before each performance and during the interval.

Timings
Please arrive before the start of the performance as we will close the doors at this point to prevent any disruption to the concert.  The doors will open 30 minutes before each performance. 

Food and Drink
The NCEM bar will be open before the performance starts and during the interval.  We have temporarily relocated the bar to reduce pinch-points in the building.

Toilets
The NCEM toilets will be open throughout the performances if needed. As we are now limited to two people per set of toilets please be aware that as a result there may be queues.

Parking
Click here for the closest car parks to the NCEM. Onsite parking is available by prior arrangement only for those with specific access requirements.

Access Requirements
The NCEM is completely accessible for wheelchairs. If you have any access requirements, please contact us at boxoffice@ncem.co.uk to let us know in advance of you coming.

If you have any questions about your visit, then please contact us at boxoffice@ncem.co.uk

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