COVID
GUIDELINES
AT THE NCEM

If you are visiting the NCEM please help us make the NCEM as safe as possible for our audiences, staff and volunteers by:

  • Stay at home if you have any of the following symptoms: high temperature; persistent coughing; loss of taste or smell
  • Wear a face covering in the building at all times
  • Wash your hands or use the hand sanitiser throughout the building
  • Keep 2m from each other
Good To Go England Green

FOR ALL OUR AUDIENCES - OUR COVID-19 AUDIENCE SAFETY POLICY

We have introduced many changes to ensure your safety and wellbeing whilst you are at the NCEM and any of our Festival venues. These are in line with current government advice for performance venues during the coronavirus pandemic and will be constantly reviewed as guidance continues to change.  Therefore we advise you to re-read these details in advance of your visit.  Please note that this is our overall approach to events held at or by the NCEM - each event over the next few months  has slightly different seating arrangements – so please read the relevant event page for specific information on seating plans.

Seating  
Our audience capacities are greatly reduced to allow for social distancing in line with current government guidance.  We have adopted a range of approaches to seating dependent upon the event type, therefore please read the details on each event page for more information, and if you have any questions contact the Box Office on boxoffice@ncem.co.uk

Outdoor Concerts
We hope that the weather will be fine for all of our outdoor concerts, but please be prepared for all weathers and bring appropriate clothing with you.  If the forecast means that the event cannot be safely held outside, we will endeavour to transfer the event indoors, and will contact you via the email that you booked with if we plan to do so. The NCEM provides seating for all outdoor concerts, but you are also welcome to bring your own mats/chairs to sit on if you prefer.

Booking and Cancellation
All tickets must be purchased in advance and will be sent to you digitally.  Please either print your tickets at home or show us on your phone.  If the event is cancelled for any reason, you are entitled to a full refund, and we will contact you as soon as possible to process your refund. 

Illness
Please do not attend the performance if you believe you may be infected with COVID-19, have experienced symptoms in the last 14 days, have been in close proximity to anyone who has experienced symptoms in the last 14 days or if you have been instructed to self isolate.  If any of these apply to you, then please contact the NCEM box office as soon as possible to arrange a ticket transfer or refund. 

Refunds
Tickets can only be refunded if you are self-isolating due to covid or if a performance has is cancelled.  If you would like a refund for any other reason, we will be able to do so if the concert is sold out and we are able to sell you ticket via the waiting list.

Arrival
The entrance to the NCEM for performances is via both the Walmgate and Percy’s Lane entrances. We will open the doors 30 mins before each performance to allow time for staggered arrival and to avoid large queues. As you arrive, we will ask you to check-in using the NHS Track & Trace app (or to sign in if you do not have access to the app).  We will ask you to use hand sanitiser as you arrive.

Social Distancing
We ask that you follow our one-way system throughout the venue and observe a 2m social distance when queuing for entry, as you leave the building at the end of the concert, and for the toilets.  Please remain at your seat at all other times. We will have stewards available throughout the building to help you with this.

Timings
Please arrive before the start of the performance as we will close the doors at this point to prevent any disruption to the concert.  The doors will open 30 minutes before each performance. All performances will run straight through with no interval (with the exception of Songs Under Skies).

Food and Drink
The NCEM bar will be open before the performance starts, but we would strongly encourage you to pre-order to reduce queuing. Please view our menu here, and place your order by emailing events@ncem.co.uk giving us details of what you would like to order, the name you booked tickets under and indicating which performance you’re attending. At the beginning of the performance your drinks order will be ready for you to collect and pay for via contactless machine.  All drinks must only be consumed at your seat, in line with government guidance.

Face Coverings
Unless you are exempt, you will be asked to wear a face covering at all times (except when eating or drinking) whilst in the venue in line with the current guidelines for the performing arts.

Toilets
The NCEM toilets will be open throughout the performances if needed. As we are now limited to two people per set of toilets please be aware that as a result there may be queues.

Programme Notes
The majority of our early music performances have accompanying programme notes.   In line with government guidance we won't be printing and distributing these before each concert, but will instead direct you to where you can read and download them on our website.

Test and Trace
If you have any symptoms of Covid-19 or have been in direct contact with a diagnosed individual in the last 14 days and have been advised to self-isolate, then you must not attend the event. When booking, we will ask for your contact details including your mobile number which may be passed on to the test and trace scheme if required. On arrival you will be asked to check-in using the NHS Track & Trace app.

Parking
Click here for the closest car parks to the NCEM. Onsite parking is available by prior arrangement only for those with specific access requirements.

Access Requirements
The NCEM is completely accessible for wheelchairs. If you have any access requirements, please contact us at boxoffice@ncem.co.uk to let us know in advance of you coming.

If you have any questions about your visit, then please contact us at boxoffice@ncem.co.uk

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