YOUR VISIT
TO THE NCEM

AUDIENCE INFORMATION


Face Coverings and Testing
The NCEM continues to encourage all audience members, visitors, volunteers and staff to wear face coverings at all times throughout the building, included when seated during the performance. We also encourage audience members to take a lateral flow test before attending each concert.

Venue Capacity
Concerts at the NCEM are currently being sold to full capacity. All seating is unreserved unless otherwise stated. Where we host concerts in external venues as part of our Beverley and York Early Music Festivals we are working with each individual venue on appropriate capacities. These capacities are under regular review and may be subject to change.

Booking
To avoid disappointment, we encourage you to book tickets in advance. You can request your tickets to be sent by post or emailed to you. Please either print your tickets at home or show us on your phone when you arrive. Unless the performance is sold out, tickets will be available to purchase on the door.

Illness
Please do not attend the performance if you believe you may be infected with COVID-19 or have experienced any of the recognised symptoms.  

Refunds and Cancellations
Tickets can only be refunded when a concert is sold out and we are able to sell on your ticket via the waiting list. Should the event be cancelled, we will contact you to arrange a refund.

Arrival
The entrance to the NCEM for performances is via both the Walmgate and Percy’s Lane entrances. We will open the doors 30 minutes before each performance to allow time for staggered arrival and to avoid large queues in the foyer.

Ventilation and Cleaning
We continue to utilise the air handling system in the church (no noise issues for performances) and also have additional cleaning measures in place, including the regular wiping down of touch points.

Timings
Please arrive before the start of the performance as we will close the doors at this point to prevent any disruption to the concert. The doors will open 30 minutes before each performance. 

Food and Drink
The NCEM bar will be open before the performance starts and during the interval. To reduce interval queues, please order interval drinks before the performance.

Parking
Click here for the closest car parks to the NCEM. Onsite parking is available by prior arrangement only for those with specific access requirements.

Access Requirements
The NCEM is completely accessible for wheelchairs. If you have any access requirements, please contact us at boxoffice@ncem.co.uk to let us know in advance. Further details on our accessibility are here.

If you have any questions about your visit, then please contact us at boxoffice@ncem.co.uk

Page last updated: 23/05/2022

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